Thinking beyond customer support bots
AI as a revenue driver
Maximize customer success and ROI, by combining customer-facing AI with team assistance. Enhance the full customer journey to increase sales, retention, and upsells - while lowering costs by deflecting support tickets.
End-to-end solutions always win
Expecting magic dust, most organizations sprinkle their resources too thinly across uncoordinated projects. To create real value for your customer operations, a focused, 3-step effort is required.
Self-service for your visitors
Increase sales conversion rates and reduce the amount of incoming customer cases by resolving user inquiries in a 24/7 personalized dialogue, using a themed public AI Assistant anywhere in your public websites or knowledge base.
Using only point-and-click, you can launch many different AI assistant components, choosing from a vast template library.
Handholding in client portals
Improve retention rates, supercharge sales expansion, and reduce the amount of incoming customer cases, with AI assistance that replaces traditional onboarding and help features in existing web products, dashboards, or client portals.
All AI assistant components are implemented with point-and-click, and perform actions or generate responses that are both personalized and contextually relevant.
Assistance for your team
Reduce case handling time for customer support teams by offering them internally facing AI assistants answering incoming questions immediately.
You can deploy native apps for systems like Salesforce, Hubspot and Zendesk, or leverage the browser extension that detects requests automatically.
Partnerships
Expand your offerings by delivering Unless AI assistance to your customers through a seamless whitelabel partnership.
- Seamlessly integrated
- Provide AI technology to your clients as part of your product - for smooth, AI-powered support.
- Your own branding
- Offer a fully whitelabeled solution, so your customers experience your brand at every step.
- Flexible and compliant
- Easily expand your services with proven, compliant AI that adapts to any client workflow or business system.
What Onguard says
"It's remarkable how smooth the integration went. It did not only elevate our internal knowledge documentation, but also the solutions we provide to our customers - thereby enhancing the overall customer experience."
Frequently asked questions
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Unless offers solutions for website self-service, portal assistance, and internal support co-pilots, all powered by AI agents and semantic search. These solutions help customers and employees get answers, complete tasks, and resolve issues faster across digital channels.
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Unless solutions reduce ticket volume by resolving common questions automatically and guiding users to the right content or action. They improve self-service rates by making help more visible, more understandable, and available around the clock in multiple languages.
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For public sites and help centers, Unless offers AI widgets and search experiences that sit on top of your existing content. They answer questions, recommend articles, and suggest next steps, helping visitors solve problems without opening a ticket or making a call.
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In portals and dashboards, Unless adds contextual AI help that understands the user’s role, data, and current screen. It can explain complex information, walk users through forms, and trigger workflows like updates and requests, which reduces drop-offs and confusion.
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Unless provides internal co-pilots for support and operations teams, embedded in tools like ticketing and CRM. These AI assistants summarize cases, surface the right procedures, and automate updates so agents can focus on decisions and exceptions instead of manual lookups.
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Unless solutions are designed to respect your risk appetite and internal policies, with configurable guardrails, approval flows, and clear separation of environments. This makes it easier for legal, risk, and compliance teams to sign off on AI use cases and approve expansion over time.
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You measure impact through metrics such as deflection rate, time to resolution, portal usage, and satisfaction scores. Unless surfaces these metrics in dashboards so you can track improvements, find gaps, and prioritize new flows and topics to automate.
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Most organizations start with one high-impact area like the help center or a key portal flow and then expand to more journeys and teams. This phased rollout shows value quickly, builds trust with stakeholders, and creates a repeatable pattern for future AI projects.
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Unless supports change management by helping you define goals, stakeholders, training, and communication plans for each solution. This ensures that teams understand how AI fits into their work and that customers know what to expect from new experiences.
Integrate AI into your customer operations
In the world of generative AI, innovation unfolds at warp speed. Jump on the bandwagon. Use Unless.