# Google Drive

**Summary:** Connect Google Drive to Unless so your AI customer agent can pull in documents from Drive as a training source, kept current automatically.

**In short:** Pull your Google Drive files into Unless so your AI agent trains on content you already have, wherever people put it.

**Published:** 2025-05-07

**Last updated:** 2026-08-10

## Context
Google Drive is Google's cloud storage and file service, part of Google Workspace. It is used by individuals and organizations to store and share documents, and is one of the most widely used file platforms in the world.

Because Drive is as much a personal habit as a company one, it is often the messiest source you connect - specs next to meeting notes next to something someone uploaded once and forgot about. With Unless, all of it flows into Living Knowledge, the engine that keeps your business knowledge current, then comes out the other side as grounding data your agent answers from and a Help Center that publishes itself, SEO covered.

That matters more for Drive than for most sources: the same fact often lives in several people's personal folders under slightly different file names, and Living Knowledge collapses that duplication into one current answer instead of adding a sixth copy to a help center that mirrors Drive's own mess.

### Key benefits
- __Better data quality:__ Unless ingests the actual content of your Google Drive documents, not the clutter a website import of the same material would carry along.
- __Always current:__ Edit a document in Drive, and Living Knowledge picks up the change, so the agent never answers from a version someone has since replaced.

### How does it work?
Unless pulls documents out of Google Drive into Living Knowledge, where they ground your AI customer agent's answers and feed the public Help Center built into it.

### Security Notice
Create a dedicated Google account for this integration rather than connecting your primary account. This limits access to only the specific folders you choose to share, enhancing security and data protection. Do not directly connect your own Google account.

### How to integrate
Once at the [Integrations tab](https://unless.com/en/dashboard/data-management/integrations/kb/google-drive "Unless dashboard integrations") of your Unless dashboard, you can select “Configure” for the Google drive integration. This will open a popup where you can connect your Google drive account and set up the integration. Once the integration is active, you'll find a new "Add Google drive documents" option in the "Add training source" dropdown in the AI zone.