# Telegram

**Summary:** Deploy your Unless AI customer agent as a Telegram bot that answers questions, catches signals for your team, and hands off to a person with full context.

**In short:** Put your Unless AI customer agent inside Telegram, the app many of your customers already have open.

**Published:** 2026-06-09

**Last updated:** 2026-08-10

## Context
Telegram is a fast, widely used messaging app with strong support for bots, built so a business can operate entirely inside the chat rather than linking customers out to a website. With Unless, your AI customer agent becomes one more bot in the same app your customers already have open - no link out, no download.

The same agent covers acquisition, retention, expansion, and support without customers noticing a change in tool: one bot, one history, one relationship. When the conversation outgrows what the bot should handle alone, it hands off to a person with full context.

Because Telegram already treats bots as a normal way to reach a business, that is where the agent's work happens too: answering questions, catching buying, retention, and upsell signals for your team, and, where you allow it, acting immediately instead of waiting for a reply.

### Key benefits
- __Already installed, already open:__ Your agent answers on Telegram the moment a customer messages, in whichever language they use, without asking them to go anywhere else.
- __Full history follows the handoff:__ When a person is needed, they pick up the same Telegram thread with everything the agent already learned.
- __Bot-native signals and actions:__ Because Telegram treats bots as first-class, the agent can act immediately on buying, retention, and upsell signals it spots, not just report them.

### How does it work?
Unless deploys your AI customer agent as a Telegram bot, where it answers customer questions directly, spots signals it routes to your team, takes permissioned actions on the spot, and hands off to a person with full context when the conversation needs one.

## Install instructions
Once at the [Integrations tab](https://unless.com/en/dashboard/data-management/integrations/kb/telegram "Unless dashboard integrations") of your Unless dashboard, you can select "Configure" for the Telegram integration. This will open a popup where you can connect Telegram and set up the channel.