# Help Scout Docs

**Summary:** Connect Help Scout Docs to Unless so your AI customer agent answers from the help articles you already publish to customers.

**In short:** Feed your published Help Scout Docs articles into Unless, so your AI agent answers from content customers already read.

**Published:** 2026-06-09

**Last updated:** 2026-08-10

## Context
Help Scout Docs is the knowledge base module of Help Scout, the public-facing counterpart to its ticketing inbox. Connect it and those published help articles feed straight into Living Knowledge, the engine that keeps your business knowledge current.

Articles you already wrote to be read by customers become grounding data your agent can answer from directly, and the same content publishes to a public Help Center on autopilot, SEO covered.

### Key benefits
- __Better data quality:__ Unless ingests the exact content of your published Help Scout Docs articles, without the navigation and footer clutter a website import brings.
- __Always current:__ When an article gets updated in Help Scout Docs, Living Knowledge updates with it, so the agent never answers from a version customers have already moved past.

### How does it work?
Unless pulls articles from Help Scout Docs into Living Knowledge, where they ground your AI customer agent and feed the public Help Center embedded in the agent.

## Install instructions
Once at the [Integrations tab](https://unless.com/en/dashboard/data-management/integrations/kb/helpscout-docs "Unless dashboard integrations") of your Unless dashboard, you can select "Configure" for the Help Scout Docs integration. This will open a popup where you can connect your Help Scout Docs account and set up the integration.