Everything you need to boost customer success
All the tools you need to level up your AI
Supercharge your customer journey with ready-to-go AI components, plug-and-play integrations, agentic tasks, and state-of-the-art models for every use case — no code or pro code, your choice.
The compliant 24/7 support assistant that is always on
Instant AI assistance
Let your customers and teams find what they need, get answers to complex questions, and automate their tasks... without a worry about security and European regulations.
AI-powered search
Our AI understands your query’s context and retrieves the most relevant answers, drawing from up-to-date information across your company's knowledge sources.
Using audiences and sophisticated data organization, results are personalized to each user, ensuring users see the most relevant information for their situation.
visma.com
AI assistance
For anonymous website visitors and named clients alike, AI Assistants can increase sales and retention, while preventing interactions with your support team. AI Assistants can not only answer questions, but are aware of their context, will suggest further inquiries and even perform actions on the end user's behalf.
Remaining support tickets can be dealt with much faster with the Unless Team Assistant ready to jump in. It summarizes previous interactions, reads tickets and immediately answers them, finds similar tickets, and automates tasks.
eaccounting.nl
Agent task automation
AI Agent actions can be used to perform tasks on the user's behalf. You can think of simple things like opening additional components like a video player, or more complex operations like upsells, profile updates, or any of your business features.
And before you ask: as we operate in regulated markets like finance and healthcare, our AI Agents typically keep the human in the loop, suggesting actions rather than performing them autonomously.
silverfin.com
Built on GDPR, DORA, and the EU AI Act
Privacy protection is our top priority
A carefully designed infrastructure shields personally identifiable information from leaking, offering PII filtering and tokenization, AI model isolation, and real-time model switching.
- Cookieless by default
- Our platform is GDPR, EU AI Act, and CCPA compliant. Privacy-first design with zero cookies, full disclosure, consent mechanisms, and anonymization ensures data protection.
- Governance of protected user data
- We provide advanced data control through audience-based access, real-time data management, and sensitive data obfuscation. Transparent policies guide these procedures.
- Advanced PII filters
- Personal data will be filtered from any source material upon ingestion. The same goes for user queries in case one of your customers coincidentally shares private data.
- Transparent data policies
- We expose transparently what data we store, why, where, and for how long. Any personal data is located in a heavily secured data storage in the European Union only.
- The AI does not know who you are
- Personal data that is purposely submitted will not reach the AI either. Contextually relevant information will be obfuscated using a "privacy vault" architecture.
- AI-agnostic system built for regulatory change
- The regulatory landscape in the EU can change overnight, potentially disqualifying certain models. That's why our system is designed to switch AI models within minutes.
What Visma Latam says
"There’s never a perfect time to start integrating AI into your customer operations, as your knowledge base is always evolving. However, with UNLESS, we’ve quickly identified and addressed gaps in our documentation. So why wait? Start now!"
Frequently asked questions
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Unless includes conversational AI agents, AI search, workflow automation, multilingual content handling, analytics, and governance tools. Together these features let you design, launch, and control AI experiences across many channels from one platform.
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Unless ingests content from your existing sources like help centers, documentation, and knowledge bases, and then indexes it for semantic search and AI responses. You choose which sources to include and how often to sync them so the AI uses only trusted, up-to-date information.
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Non-technical teams can use visual editors to configure prompts, flows, guardrails, and UI elements without writing code. They can adjust tone, define escalation rules, and tune answers directly from the platform, making ongoing improvement part of everyday work.
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Unless can generate and keep help content aligned across multiple languages, so AI agents can answer questions consistently in each market. You stay in control of which languages are live, how translations are reviewed, and which content is visible in which region.
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Unless offers integrations and APIs to connect with CRMs, ticketing systems, identity providers, and portal frameworks. This allows AI agents to create and update records, personalize answers, and respect existing authentication and authorization models.
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Quality assurance features include conversation review tools, feedback collection, and automatic checks for low-confidence responses. You can see where the AI struggles, adjust prompts and content, and test changes in safe environments before rolling them out.
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We adopt a “constellation” approach by integrating a diverse set of language models from developers like Mistral, OpenAI, Google, Anthropic, and more, rather than relying on a single large language model (LLM). This strategy enhances the reliability and performance of the AI by leveraging the strengths of multiple models. Additionally, it offers the flexibility to swiftly adapt to regulatory changes in the European Union, ensuring the system consistently employs compliant models.
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Unless provides dashboards and reports that show usage, deflection, satisfaction, and performance across channels, agents, and topics. You can drill into specific flows or segments to understand behavior and prioritize improvements that deliver the most impact.
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The platform supports roles and environments so you can separate testing from production and limit who can change what. This lets digital, support, and risk teams collaborate while maintaining clear ownership and traceability for every change.
Reach out for a personal demo
Integrate AI into your customer operations
In the world of generative AI, innovation unfolds at warp speed. Jump on the bandwagon. Use Unless.