Customers
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“Using the AI platform of UNLESS has made a big difference for many Visma companies, providing a rapid implementation that meets all the legal standards that our group demands.”
More than 30 Visma companies already use Unless to provide AI assistance on their websites and products, helping out customers much faster than before.
This reduces the number of support tickets reaching their teams. Additionally, they use internal AI co-pilots to further cut down on case handling time.
- Group companies
- 30+
- Ticket deflection rate
- 58%
- Average efficiency gain
- 71%
When compliance matters
Our platform is designed for the strictest standards of the most regulated industries in the European Union, with privacy and security as our main priority.
Kontek, a leading provider of payroll and HR systems in Sweden, was looking to elevate its customer support experience by integrating an AI-powered knowledge assistant directly into its product. Inspired by positive feedback from other Visma companies, they partnered with Unless to bring this vision to life.
"When I look through the AI conversations in the UNLESS dashboard, I know each of them would have become a ticket for the support department otherwise."
ZorgDomein is a leading digital healthcare platform in the Netherlands, connecting healthcare providers and patients. Their patient portal has been enhanced with the AI of Unless, with great success.
"As a healthcare service prioritizing patient care and privacy, we chose UNLESS as the obvious solution. The impact was immediate: following a seamless integration, patient self-service surged within weeks."
Visma | Onguard is a market leader in innovative solutions for order-to-cash. Users in more than 50 countries worldwide use their platform daily, with support operations powered by the AI solutions of Unless.
"It's remarkable how smooth the integration went. It did not only elevate our internal knowledge documentation, but also the solutions we provide to our customers - thereby enhancing the overall customer experience."
More success stories
In the past few years, our platform has earned trust from major customers, including big names like A.S. Watson Group, Visma Group, Red Cross Hospital, and many others.
Visma Latam
"There’s never a perfect time to start integrating AI into your customer operations, as your knowledge base is always evolving. However, with UNLESS, we’ve quickly identified and addressed gaps in our documentation. So why wait? Start now!"
Eugenia Victoria HereñuCOO at Visma Latam
A.S. Watson Group
"UNLESS gives us agility, flexibility, and a very short time to market on any business request. These are the building blocks that A.S. Watson Benelux needs."
David SuitelaUX Development Manager at A.S. Watson Group
Peecho
"When I heard about the conversational UI components of UNLESS, I knew we had to use it at Peecho. Combine that with AI plugins that can help customers decide on and place orders, it’s an absolute game changer for our sales and customer support teams!"
Visma E-conomic
"Using custom drop-in components of UNLESS made our in-app messages 30x faster! And the integration with Visma Data Lake opened even more doors for better user experiences."
The compliant choice
Natively European, our platform provides full support for GDPR, the EU AI Act, and future decisions by the European Union.
- Customer queries resolved
- 1M+
- Support ticket deflection rate
- 58%
- Requests outside of office hours
- 37%
- Average efficiency gain
- 71%
Frequently asked questions
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Unless is used by financial institutions, insurance companies, pension providers, and other regulated businesses across Europe. These organizations use the platform to modernize customer service, simplify portals, and give employees better tools without compromising compliance.
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Customers report a meaningful reduction in support tickets, shorter resolution times, and more questions resolved outside office hours. They also see higher portal adoption, smoother onboarding, and more efficient internal workflows for support and operations teams.
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Most customers start with one or two high-impact journeys and then extend AI assistance to other areas like new products, additional portals, or internal tools. This step-by-step rollout helps them learn, refine governance, and build confidence in AI across the organization.
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Regulated organizations choose Unless because it combines strong compliance and data controls with practical AI capabilities. They value that the platform is designed for their risk and audit needs, and that it can be governed jointly by digital, support, and risk teams.
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Unless builds long-term partnerships by offering ongoing optimization, product input loops, and support for new use cases as customer needs change. This helps enterprises keep their AI assistance aligned with new regulations, products, and customer expectations.
Get started now
Improve your customer experience, while reducing overhead and without worrying about scalability, security, compliance, or privacy risks.