# Know-how

Know-how 1 – 9 of 16

# Know-how
        [![Our Lambda thinks it's a phone](/_astro/on-device-model-inside-aws-lambda-engineer-at-a-bright-office-desk-phone-l-534098.jMaDZylE.jpg?q=75&fm=webp&fit=fill&w=512&h=512)](/en/blog/know-how/on-device-model-inside-aws-lambda/)   Aug 26, 2026
### [Our Lambda thinks it's a phone](/en/blog/know-how/on-device-model-inside-aws-lambda/)

We installed an on-device PII model where the network call used to be
    [![The EU AI Act deadline that didn't move: August 2, 2026](/_astro/2024-11-18-3196481.B9Ms6MJs.jpg?q=75&fm=webp&fit=fill&w=512&h=512)](/en/blog/know-how/eu-ai-act-august-2-transparency-deadline/)   Jul 6, 2026
### [The EU AI Act deadline that didn't move: August 2, 2026](/en/blog/know-how/eu-ai-act-august-2-transparency-deadline/)

Everyone read "postponement" in the Digital Omnibus headlines and relaxed. Wrong takeaway. The high-risk rules moved. Article 50 did not. Here is what still lands on August 2, what genuinely moved, and what to ask your AI vendor this month.
    [![Transforming legacy documentation for AI readiness](/_astro/know-how-transform-legacy-documentation-ai-readiness-hero.Crfk2eVi.jpg?q=75&fm=webp&fit=fill&w=512&h=512)](/en/blog/know-how/transform-legacy-documentation-ai-readiness/)   Aug 5, 2025
### [Transforming legacy documentation for AI readiness](/en/blog/know-how/transform-legacy-documentation-ai-readiness/)

Turn legacy documentation into one self-maintaining Living Knowledge library that powers AI safely.
    [![The ROI of AI in customer support: metrics and costs](/_astro/know-how-metrics-for-the-roi-of-ai-in-customer-support-hero.CpXeYRD1.jpg?q=75&fm=webp&fit=fill&w=512&h=512)](/en/blog/know-how/metrics-for-the-roi-of-ai-in-customer-support/)   May 2, 2025
### [The ROI of AI in customer support: metrics and costs](/en/blog/know-how/metrics-for-the-roi-of-ai-in-customer-support/)

The exact formula behind AI customer support ROI, with a worked example and a calculator to run your own numbers.
    [![Why digital autonomy matters](/_astro/know-how-why-digital-autonomy-matters-hero.DYPK1mh-.jpg?q=75&fm=webp&fit=fill&w=512&h=512)](/en/blog/know-how/why-digital-autonomy-matters/)   Apr 11, 2025
### [Why digital autonomy matters](/en/blog/know-how/why-digital-autonomy-matters/)

Digital autonomy means independently managing our technology and data to ensure security and privacy.
    [![The AI platform for Europe's regulated sectors](/_astro/know-how-the-ai-platform-for-europes-regulated-sectors-hero.DWggFZwD.JPG?q=75&fm=webp&fit=fill&w=512&h=512)](/en/blog/know-how/the-ai-platform-for-europes-regulated-sectors/)   Mar 12, 2025
### [The AI platform for Europe's regulated sectors](/en/blog/know-how/the-ai-platform-for-europes-regulated-sectors/)

Businesses in Europe's regulated sectors face unique challenges launching AI solutions while complying with strict regulations.
    [![Conversational AI and privacy: a guide for end users](/_astro/know-how-conversational-ai-privacy-guide-for-end-users-hero.I0gLIW-r.jpg?q=75&fm=webp&fit=fill&w=512&h=512)](/en/blog/know-how/conversational-ai-privacy-guide-for-end-users/)   Jan 22, 2025
### [Conversational AI and privacy: a guide for end users](/en/blog/know-how/conversational-ai-privacy-guide-for-end-users/)

Explore how conversational AI safeguards your privacy through secure storage, controlled access, and compliance with GDPR regulations.
    [![Privacy measures for conversational AI in the EU](/_astro/know-how-privacy-measures-for-conversational-ai-hero.t5PCN-fw.jpg?q=75&fm=webp&fit=fill&w=512&h=512)](/en/blog/know-how/privacy-measures-for-conversational-ai/)   Dec 5, 2024
### [Privacy measures for conversational AI in the EU](/en/blog/know-how/privacy-measures-for-conversational-ai/)

Learn 12 key strategies to ensure GDPR and EU AI Act compliance for AI technologies in the EU, safeguarding your company’s future.
    [![Unlocking generative AI for customer operations in the EU](/_astro/know-how-unlocking-generative-ai-in-the-eu-hero.CuzKVOYD.jpg?q=75&fm=webp&fit=fill&w=512&h=512)](/en/blog/know-how/unlocking-generative-ai-in-the-eu/)   Nov 26, 2024
### [Unlocking generative AI for customer operations in the EU](/en/blog/know-how/unlocking-generative-ai-in-the-eu/)

Learn how Unless addresses fragmented solutions, the European skill gap, and regulatory hurdles in regulated markets.
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