# Blog

Recent articles 1 – 9 of 40
        [![Our Lambda thinks it's a phone](/_astro/on-device-model-inside-aws-lambda-engineer-at-a-bright-office-desk-phone-l-534098.jMaDZylE_14XSVW.webp)](/en/blog/know-how/on-device-model-inside-aws-lambda/)   Aug 26, 2026 know-how
### [Our Lambda thinks it's a phone](/en/blog/know-how/on-device-model-inside-aws-lambda/)

We installed an on-device PII model where the network call used to be
    [![Approval is not oversight](/_astro/approval-is-not-oversight-swimming-pool-lane-ropes-dividers-daylig-188b0b.DSPhNSpA_1mii4G.webp)](/en/blog/opinion/approval-is-not-oversight/)   Aug 10, 2026 opinion
### [Approval is not oversight](/en/blog/opinion/approval-is-not-oversight/)

A permission prompt is a queue people learn to clear, not a control
    [![Ask what happens to your documents, not the model](/_astro/opinion-ask-what-happens-to-your-documents-hero.BktOOG6w_Z1ryV45.webp)](/en/blog/opinion/ask-what-happens-to-your-documents/)   Aug 3, 2026 opinion
### [Ask what happens to your documents, not the model](/en/blog/opinion/ask-what-happens-to-your-documents/)

One question separates vendors here, and it is not about intelligence: does our content pass through your system unchanged?
    [![We were only ever half serious](/_astro/stories-we-were-only-ever-half-serious-hero.GASIc-Wf_1WSUQQ.webp)](/en/blog/stories/we-were-only-ever-half-serious/)   Aug 3, 2026 stories
### [We were only ever half serious](/en/blog/stories/we-were-only-ever-half-serious/)

The metaphor was doing a real job in that article, and it landed far harder than we expected
    [![Capability is not intent](/_astro/capability-is-not-intent-3481377.DnNSEOvA_Z2ae6vB.webp)](/en/blog/opinion/capability-is-not-intent/)   Jul 27, 2026 opinion
### [Capability is not intent](/en/blog/opinion/capability-is-not-intent/)

The first documented AI containment breach was not malice. It was a model doing exactly what it was asked, in a way nobody intended. That distinction should change how you think about the agent talking to your customers.
    [![Unless started as a hobby](/_astro/2025-12-22-5710164.xrJrfyTr_1ARu2k.webp)](/en/blog/stories/unless-started-as-a-hobby/)   Jul 27, 2026 stories
### [Unless started as a hobby](/en/blog/stories/unless-started-as-a-hobby/)

Marcel and I built a client-side script as a hobby, released it for free, and forgot about it. Three months later, thousands of websites were running it. The moment we understood what that meant was the moment we had to become a company.
    [![Your AI agent's three powers: data, web, memory. Pick two.](/_astro/lethal-trifecta-customer-agents-1281723.D316ATic_1ujo6V.webp)](/en/blog/opinion/lethal-trifecta-customer-agents/)   Jul 20, 2026 opinion
### [Your AI agent's three powers: data, web, memory. Pick two.](/en/blog/opinion/lethal-trifecta-customer-agents/)

In one July week, a researcher exfiltrated user data through Claude's web fetch tool and xAI's coding agent was caught uploading entire repositories. Here is the pattern behind both incidents, and the checklist that catches it before you sign.
    [![Shadow AI is already answering your customers](/_astro/2026-08-03-2846221.CxfLGypj_ZzDQ2G.webp)](/en/blog/opinion/shadow-ai-in-your-support-org/)   Jul 20, 2026 opinion
### [Shadow AI is already answering your customers](/en/blog/opinion/shadow-ai-in-your-support-org/)

Wire's 2026 collaboration survey put numbers on a habit every support leader recognizes: when the sanctioned tool is slow, people reach for the consumer one. The same is now happening with AI, with customer data in the prompt. Here is why bans fail and what works instead.
    [![What a DARPA fighter-pilot project taught us about Unless](/_astro/darpa-augmented-cognition-9478129.BWPwa9to_1CP9Rq.webp)](/en/blog/stories/darpa-augmented-cognition/)   Jul 20, 2026 stories
### [What a DARPA fighter-pilot project taught us about Unless](/en/blog/stories/darpa-augmented-cognition/)

Before Unless existed, we came across a DARPA research program about helping fighter pilots decide under pressure. The technology of 2001 could not carry the idea. Today's AI can, and that idea quietly became the foundation of our company.
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